Pentlands Dog Training Terms of Business

This is an invitation to enter into a contract of training with Pentlands Dog Training.

1. Clients are responsible for the physical health and the wellbeing of their dogs at all times, and they have to ensure their dogs are fit to take part in training. Clients should inform the Trainer of any allergies, medical conditions or other factors that might affect their dogs’ welfare and wellbeing and their suitability for training.
   The company reserves the right to cancel the contract at any time and with immediate effect should the welfare and/or the wellbeing of the clients’ dog(s) be compromised. Partial refund will apply in this case.
2. Clients understand, agree and acknowledge: That we only guarantee professional training and that the training results are not guaranteed; dogs are all individual and the training outcome will depend on their temperament, personality and specific abilities.

• That they must follow Pentlands Dog Training’s instructions at all times.
• That Pentlands Dog Training will not be responsible for any damages, accidents or injuries caused by their dog that might occur before, during or after the training sessions – clients are indeed fully liable for any damages, accidents and/or injuries caused by their dogs.
• That they are responsible for any accidents and/or injuries occurring to their dogs before, during, and after training, and that Pentlands Dog Training won’t be responsible for any veterinary fees.
• Pentlands Dog Training cannot provide any veterinary, medical or legal advice.

We reserve the right to revise and amend the present Terms and Conditions from time to time

3.  While we will make every effort to accommodate you, classes and workshops may not be the best learning environment for your dog. In order that your dog receives appropriate training in a suitable environment we may decline to offer you a place in your requested class/workshop and offer a private consultation instead to assess and work towards your dog being comfortable in a class. If it is discovered that upon commencing classes, your dog is not comfortable in the environment, we will offer a private consultation in its place. No refunds will be given.                                                                                      If your dog has shown any of the following behaviours, they will not be able to join a class/workshop. Private consultations are available: reactivity towards humans/dogs, aggression towards humans/dogs, extremely anxious/fearful, excessive barking,

4. Under the Consumer Rights Act you can cancel your service within a cancellation period of 14 days starting the day after the day the invoice has been paid. If you wish to cancel, please inform us with no delay via email. Should you cancel within the cancellation period, we will provide a full refund within 14 days starting the day after the day you notified us with your intention to cancel. The refund will be made using the same method used for payment.
If you wish for the service to start within the cancellation period, you must make an express request. By requesting for your service to start within the cancellation period you understand, agree and acknowledge that:

• you will be required to pay a reasonable cost for the services and any materials that you have received within the cancellation period until your cancellation
• you lose the right to cancel if the service has been provided in full within the cancellation period.

Subject to your statutory rights of cancellation, if you wish to cancel the service, we reserve the right to retain full payment if notice of cancellation is received less than 7 days prior the beginning of the first session. If notice of cancellation is received more than 7 days prior to the beginning of the first session, we reserve the right to retain a £20 admin fee and the cost for any services and materials you might have already received.

If you need to reschedule a session, you must notify us at least 48 hours in advance. If you notify us with less than 48 hours in advance your session will be lost, however we will take any exceptional circumstances into account and the offer to reschedule the session at no extra cost is at our discretion.

If you are going to be late for a session you should let us know as soon as possible. We will try to be accommodating but we cannot guarantee we will be able to lead the session for longer than planned.

We reserve the right to cancel a session at short notice. We will ensure to give you as much notice as possible and we will reschedule the session at no extra charge.

Both parties have the right to terminate their part in the programme should either party become disruptive or difficult to work with. This will require an end of contract signing.

5. The company respects your privacy in accordance with GDPR and asks that you also respect our privacy. This includes the non-sharing of any handouts or access to online resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.
6. Feedback is an opportunity for improvement and is welcomed by Pentlands DT. We take time to understand our clients’ unique perspective and open lines of communication for resolving any issues. Please forward any feedback you might have to info@pentlandsdogtraining@com
7. You agree and accept that Pentlands Dog Training is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the programme for Pentlands Dog Training’s own use, unless you specifically request otherwise. You hereby assign to Pentlands Dog Training all rights, title, and interest to have and to use, royalty free, any such likeness or portion of your participation in the programme for documentary, informational, training, or any other lawful purpose.
8. Should further training be required, bolt on packages and sessions are available. Please discuss with your trainer.
9. Government guidance on Covid and regulations will apply. If we are unable to progress with in-person sessions, the remaining sessions of a programme will take place on Zoom unless agreed otherwise. We ask that you notify us if you or any members of your household have any symptoms of coved or are required to self-isolate according to relevant laws or guidance. In this case, your session will be rescheduled at no extra cost. The same applies if your dog trainer feels unwell or is required to self-isolate in accordance with relevant laws or guidance. Social distancing and hygienic precautions will apply. We will sanitise our hands and wear a face covering when entering your premises, and we ask that you and any other members of your household do the same unless exempt.
10. There will be times when I may lend you long leads, harnesses or other training aids. These remain the property of Pentlands Dog Training and must be returned at the end of the program or classes. We will unfortunately need to charge you in they are not returned.

We have made every effort to accurately represent the programme and its potential. By signing below, you confirm that you are not putting yourselves at financial risk by entering into the programme.

Invoices are payable upon receipt by bank transfer, and payment in full is needed to confirm your booking. Email confirmation will be sent after booking with further instructions on how to schedule and join the sessions.

By proceeding to payment, you confirm that you have read, understood, and accepted the Terms and Conditions outlined above.