07986 632851 rizia@pentlandsdogtraining.co.uk
07986 632851 rizia@pentlandsdogtraining.co.uk
Clients are responsible for the physical health and the wellbeing of their dogs at all times, and they have to ensure their dogs are fit to take part in training.
Clients should inform the Trainer of any allergies, medical conditions or other factors that might affect their dogs’ welfare and wellbeing and their suitability for training.
Clients must inform Pentlands Dog Training of any history of incidents involving their dog, including but not limited to: bites, aggression, attacks, reactivity, or involvement of the dog warden, police, or other authorities. Failure to disclose such information may result in immediate termination of training without refund.
While we will make every effort to accommodate you, classes and workshops may not be the best learning environment for your dog. In order that your dog receives appropriate training in a suitable environment we may decline to offer you a place in your requested class/workshop and offer a private consultation instead to assess and work towards your dog being comfortable in a class. If it is discovered that upon commencing classes, your dog is not comfortable in the environment, we will offer a private consultation in its place. No refunds will be given.
If your dog has shown any of the following behaviours, they will not be able to join a class/workshop. Private consultations are available: reactivity towards humans/dogs, aggression towards humans/dogs, extremely anxious/fearful, excessive barking.
Under the Consumer Rights Act you can cancel your service within a cancellation period of 14 days starting the day after the day the invoice has been paid. If you wish to cancel, please inform us with no delay via email. Should you cancel within the cancellation period, we will provide a full refund within 14 days starting the day after the day you notified us with your intention to cancel. The refund will be made using the same method used for payment.
If you wish for the service to start within the cancellation period, you must make an express request. By requesting for your service to start within the cancellation period you understand, agree and acknowledge that:
you will be required to pay a reasonable cost for the services and any materials that you have received within the cancellation period until your cancellation.
you lose the right to cancel if the service has been provided in full within the cancellation period.
Subject to your statutory rights of cancellation, if you wish to cancel the service, we reserve the right to retain full payment if notice of cancellation is received less than 7 days prior the beginning of the first session. If notice of cancellation is received more than 7 days prior to the beginning of the first session, we reserve the right to retain a £20 admin fee and the cost for any services and materials you might have already received.
If you need to reschedule a session, you must notify us at least 48 hours in advance. If you notify us with less than 48 hours in advance your session will be lost, however we will take any exceptional circumstances into account and the offer to reschedule the session at no extra cost is at our discretion.
If you are going to be late for a session you should let us know as soon as possible. We will try to be accommodating but we cannot guarantee we will be able to lead the session for longer than planned.
We reserve the right to cancel a session at short notice. We will ensure to give you as much notice as possible and we will reschedule the session at no extra charge.
Children or other family members present at sessions must be supervised at all times. Pentlands Dog Training accepts no responsibility for them.
Clients must not use aversive equipment such as choke chains, prong collars, or e-collars during training. Reward-based methods are used exclusively.
Clients may not record sessions (video or audio) without prior consent.
Clients are responsible for ensuring their home, garden, or chosen training environment is safe and secure for sessions.
If training is at a third-party venue, all site rules must be observed.
If your dog has an injury or contagious illness, you must inform us before training. Your dog may not be able to attend until fit and well.
Outdoor sessions may be rescheduled in the event of extreme or unsafe weather.
Clients are responsible for ensuring they hold appropriate pet insurance and, if applicable, public liability insurance.
Both parties have the right to terminate their part in the programme should either party become disruptive or difficult to work with. This will require an end of contract signing.
The company respects your privacy in accordance with GDPR and asks that you also respect our privacy. This includes the non-sharing of any handouts or access to online resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.
Feedback is an opportunity for improvement and is welcomed by Pentlands DT. We take time to understand our clients’ unique perspective and open lines of communication for resolving any issues. Please forward any feedback you might have to pentlandsdogtraining@gmail.com
You agree and accept that Pentlands Dog Training is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the programme for Pentlands Dog Training’s own use, unless you specifically request otherwise. You hereby assign to Pentlands Dog Training all rights, title, and interest to have and to use, royalty free, any such likeness or portion of your participation in the programme for documentary, informational, training, or any other lawful purpose.
Should further training be required, bolt on packages and sessions are available. Please discuss with your trainer.
There will be times when I may lend you long leads, harnesses or other training aids. These remain the property of Pentlands Dog Training and must be returned at the end of the program or classes. We will unfortunately need to charge you if they are not returned.
We have made every effort to accurately represent the programme and its potential. By signing below, you confirm that you are not putting yourselves at financial risk by entering into the programme.
The company reserves the right to cancel the contract at any time and with immediate effect should the welfare and/or the wellbeing of the clients’ dog(s) be compromised. Partial refund will apply in this case.
Invoices are payable upon receipt by bank transfer, and payment in full is needed to confirm your booking. Email confirmation will be sent after booking with further instructions on how to schedule and join the sessions.
By proceeding to payment, you confirm that you have read, understood, and accepted the Terms and Conditions outlined above.